Refund Policy
Last updated: February 20, 2026
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all new subscriptions. If you're not satisfied with Advuna within the first 30 days of your subscription, you can request a full refund - no questions asked.
2. How to Request a Refund
To request a refund, email us at support@advuna.com with your account email address. We aim to process all refund requests within 2 business days.
You can also manage your subscription, update payment methods, and view invoices from the "Manage Billing" button in your subscription settings.
3. Subscription Cancellation
You can cancel your subscription at any time from your account settings. When you cancel, you'll continue to have access to your paid features until the end of your current billing period. After that, your account will revert to the free plan.
4. Refund Processing
All refunds are processed through Paddle, our payment provider. Once approved, refunds typically appear in your account within 5-10 business days, depending on your payment method and financial institution.
5. Annual Subscriptions
For annual subscriptions, the 30-day money-back guarantee applies to the full subscription amount. After the 30-day period, we offer prorated refunds for the unused portion of your subscription on a case-by-case basis. Please contact us to discuss your situation.
6. Contact
If you have any questions about our refund policy, please contact us at support@advuna.com.